How congruent is your image?

How congruent is your image?

If you’re in business you want to provide good quality products and services to your customers – or you won’t stay in business long.  However, does everything you do reflect the same level of quality? I have a ‘thing’ about business cards...
How to really irritate your website visitor

How to really irritate your website visitor

I like to think that I write good quality web content – and my team do too – but once written it all depends on the design as to whether anyone ever reads it.  These are some of the things that really get my goat and are virtually guaranteed to stop people...
The right words for the job

The right words for the job

Do you know how people see you when they meet you?  Are you serious and thorough, fun and quirky, practical and down-to-earth?  If you’re in business your company will have a personality too – and, if you’ve grown it from scratch, it’s probably...
The online marketing map

The online marketing map

There are many opportunities to market your business online – and some people take advantage of as many as possible, whilst others don’t know where to start. My advice is to start with yourself and your business: What do you deliver to your customers?  In...
Getting the social media habit

Getting the social media habit

Many people have asked me how I manage to be so visible on social media – and still get any work done!  The answer is a combination of tools and habits. My favourite tool is Hootsuite.com as I can manage all my Twitter activity here as well as posting into...
Sharing your story, one blog at a time

Sharing your story, one blog at a time

The lovely Dinah Liversidge writes great blogs and always makes me think – so I invited her to write one for me and she’s come up trumps.  Get a coffee, sit back and enjoy her thoughts about blogging. When I first thought about writing a blog, I was...
The simple approach to marketing

The simple approach to marketing

Firstly, let’s get something straight – marketing is not selling, but selling is part of the marketing process!  In VERY simple terms marketing is finding a need and then fulfilling it.  However, there’s quite a bit more to it than that in reality!...
English like what she is wrote!

English like what she is wrote!

It always astonishes me that English has become the predominant international language.  The grammar is irregular, with many individual exceptions to learn and the vocabulary is huge with many words that mean something similar, but subtly different, not to mention the...