by lesley | Jan 19, 2015 | Reputation
That’s a big question – and one that it’s probably difficult, if not impossible to put a number on. Most of us work hard, try to keep our customers happy, help people where we can and hope that people like what we do and say good things about us to...
by lesley | Dec 3, 2014 | Reputation
Everyone talks about ‘exceeding expectations’; in fact, this phrase has become so over-used that it’s almost lost its meaning. Getting something wrong in your customer relationship can have long lasting consequences – and people do talk when...
by lesley | Oct 6, 2014 | Reputation
I’ve just read a book that was quite good, but the author used the word ‘discreetly’ from time to time – except that most of the time it was spelled ‘discretely’, which means something completely different*. A couple of times it...
by lesley | Jun 23, 2014 | Reputation
When was the last time you did a reputation check? Do you know what people are saying about you – good and not so good? Most of us work hard, are nice to our customers and deliver good quality goods and services – but is that enough to create a great...
