Being in the spotlight

Being in the spotlight

I was reading something the other day that featured a quote: It’s not what you say about your business that matters; it’s what other people say.  Whilst what other people say is really important, really smart business owners invest time and effort in...
Reputation + Relationship = Revenue

Reputation + Relationship = Revenue

On a theoretical level we all know that reputation is important and that, without a relationship, business does not get done – so you need both to generate revenue reliably. If you are proactive in building strong relationships you’ll enhance your...
How to set up a lead generator

How to set up a lead generator

In an ideal world business owners would have an effective lead-generator that delivered hot prospects daily.  Unfortunately, it isn’t as easy as it sounds and it takes serious effort to get the attention of prospective customers and then convert them to sales....
Are you a gossip?

Are you a gossip?

When I was working on our book, The Reputation Game, with my co-author, Peter Roper, we came to a conclusion – reputation is based on gossip! If nobody is talking about you, you don’t have a reputation.  Of course, it is important that the gossip is...
See things from your customer’s viewpoint

See things from your customer’s viewpoint

I have banged on incessantly about the importance of knowing who your ideal client is; what industry they come from, what size of company they run (by turnover, number of staff or sites) and so on now we’re on to the next step; what are their problems? If you...