Perfect clients

Perfect clients

One of things that small business owners struggle with is identifying exactly who they can best serve.  In fact, quite a few bigger organisations haven’t really nailed down their ideal customer, either. It looks pretty straightforward, until you sit down and try to...
Writing a book for non-authors

Writing a book for non-authors

Being the author of a book gives you an edge.  If you’ve written a book and your competitor hasn’t, it can make a difference.  You have that additional authority as a thought-leader in your industry. But what do you do if you are not a natural writer? If your­­­­­...
Finding your market

Finding your market

There are any number of marketing strategies and finding the ones that work best for your particular business is a challenge.  Most marketing activities need to be tested for a while – months usually – to find out how well they’re working, or if they’re working at...
When is an award not an award?

When is an award not an award?

It’s always good to receive an award.  When you’ve worked long hours and kept going, seeing your efforts acknowledged brings a welcome glow – and is a great motivator for your team.  But some awards aren’t really awards. Most local awards are free to enter, but some...
Taking the work out of customer relationships

Taking the work out of customer relationships

When it comes to relationships it takes effort.  You can’t have a relationship with an organisation, it’s always with someone within it.  You want to talk to a human being. However, now technology has taken over the planet, things are moving faster and faster and...