The business of business

The business of business

If you own a business the day-to-day running of it can be diluted by the need to actually DO stuff.  Once your business reaches a certain size and you have staff who can take on some of your responsibilities, it gets easier to find the time to plan, develop and grow –...
Is this the year you’ll write a book?

Is this the year you’ll write a book?

Here we are at the start of a brand new shiny year – and many people are fired up about what they can achieve over the next 12 months.  If you own a business, it’s not just your personal goals, but the ones you set for the business too. Many of the business owners and...
Reciprocity – the art of giving value

Reciprocity – the art of giving value

Try saying ‘reciprocity’ and most people stumble, but it’s an important word in business.  It’s all about creating obligation – in the nicest possible way! Reciprocity is why people are willing to give you their email address in order to get your free download....
A social media saga

A social media saga

On the first day of Christmas my true love sent to me – a Tweet saying ‘will you marry me?’ That was a bit of a shock, but on Twitter? Really? On the second day of Christmas my true love sent to me – a LinkedIn update telling me he’s still waiting for an answer. He’s...
Customer service on autopilot

Customer service on autopilot

When someone buys something from you, you want to make them feel cared for – but if you’re selling high volume it gets harder and harder to keep up with staying in touch. That’s where autoresponders can be really useful. They put your communication on autopilot and...