by lesley | Dec 3, 2014 | Reputation
Everyone talks about ‘exceeding expectations’; in fact, this phrase has become so over-used that it’s almost lost its meaning. Getting something wrong in your customer relationship can have long lasting consequences – and people do talk when...
by lesley | Nov 14, 2014 | Writing Skills
People often ask me how I put together web pages, articles, blogs and emails so they don’t ramble and get the point across effectively. To be honest, after years of writing, I’ve got quite good at doing the analysis of where I’m going and what the key points are and...
by lesley | Oct 20, 2014 | Marketing, Newsletters, Social media
In an ideal world business owners would have an effective lead-generator that delivered hot prospects daily. Unfortunately, it isn’t as easy as it sounds and it takes serious effort to get the attention of prospective customers and then convert them to sales....
by lesley | Oct 6, 2014 | Reputation
I’ve just read a book that was quite good, but the author used the word ‘discreetly’ from time to time – except that most of the time it was spelled ‘discretely’, which means something completely different*. A couple of times it...
by lesley | Sep 15, 2014 | Marketing
If you’ve grown a healthy list of people who have an interest in what you’ve got to offer you’ll need to do something to build and maintain your relationship with them. You might have them in your customer relationship management (CRM) system or they might have...
