Me, an author?

Me, an author?

Currently, the boot of my car has a couple of dozen copies of the latest book I’ve produced, The Reputation Gap, written with my co-author, Peter Roper.  It’s not my first book and I’m currently well into the next one.  As a writer, it’s probably not surprising that...
What’s on the menu?

What’s on the menu?

Over the years website navigation has changed.  In the early days the menu generally appeared on the left in a vertical column.  Then it migrated to be a horizontal strip under the main banner.  These days it’s frequently presented as a ‘hamburger’ (three little lines...
Put your best foot forward

Put your best foot forward

When you’re running a business there are plenty of times when you need to blow your own trumpet – as loudly as possible! When you’re presenting to a client. When you stand up at a networking meeting to tell people about your business. When you’re talking to a...
Create a following

Create a following

When you post your videos on YouTube, in an ideal world you want subscribers who will then get flagged when you post more content.  In today’s world where attention span is short this can be a real challenge. For a view of your content to count the viewer has to watch...
Let me tell you a story …

Let me tell you a story …

I belong to a choir and every member of the choir is really dedicated to not only the choir as a whole, but to supporting each other in the same way as a family would.  If anyone needs anything they only have to ask and someone will jump in and offer help.  Members...
Do you have a reputation gap?

Do you have a reputation gap?

You may have seen on social media that, along with my co-author Peter Roper, I published a new book The Reputation Gap in mid-May.  The question I keep being asked is ‘What is a reputation gap?’ It’s the difference between 4 stars and 5 stars. It’s about customer...
‘Unsubscribe’

‘Unsubscribe’

When you’ve invested time and effort in building your list you are, understandably, keen to maintain it.  People who unsubscribe can be seen as a personal affront! However, there’s a better way to look at it – people who unsubscribe are not your audience.  They’re...
How to create a lead funnel

How to create a lead funnel

Lead funnels are a process – to bring potential customers into your network.  Some people call them Sales funnels or Marketing funnels, but they’re all pretty much the same species! A lead funnel has a series of levels – and you need to address all of these to make it...
Find a crowd who want what you’re offering

Find a crowd who want what you’re offering

To get noticed by people who are interested in what you’re offering you need to know where they hang out. If you’re aiming to get into your local paper or maybe even the Nationals, you first need to explore their demographics.  Let me tell you a true story: In a...
Does anyone actually read a newsletter?

Does anyone actually read a newsletter?

I’m asked this all the time by clients and people I meet networking.  There was a time when you could put a ‘Sign up to my newsletter’ form on your website and lots of people would sign up, but not anymore. That doesn’t mean they don’t read newsletters, it does mean...