How to brief a web designer

How to brief a web designer

Before we get into this, let me just say I am not a web designer.  However, I’ve worked with a lot of people who are – and a lot of customers who I’ve written web content for, so I’ve heard all the horror stories – and also quite a few ecstatic reviews. Your web...
Who is AIDA?

Who is AIDA?

I first ‘met’ AIDA back in the 1980s when I was discovering sales training.  AIDA is as old as the hills, but equally relevant today. In short it’s an acronym for getting a customer from contact to cash (or card).  It works across many different media, from...
Is this what you were looking for?

Is this what you were looking for?

Websites have changed so much over the years – both to reflect latest designs and also to satisfy user behaviours. There was a time when visitors would actually read 300 words of copy – not any longer!  If the headline doesn’t give them the information they want,...
The Psychology of Unsubscribing

The Psychology of Unsubscribing

Nobody likes to see that unsubscribe notification pop up. But it’s going to happen. The question isn’t whether people will leave your list; it’s why they leave, and what you can do about it before they get to that point. Understanding why people...
Repurpose your content

Repurpose your content

I hear a lot of business people say “I don’t have time to write a newsletter – besides I don’t know what to write.” Newsletters that are a list of what’s going on in your business are boring.  So what makes a good newsletter – and one that people stay subscribed to?...